Central Florida's largest importer/distributor of Natural Stone
SURFACES - ARCHITECTURAL - DETAILS
Terms of Sale
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.
This Agreement contains the terms and conditions that apply to customers for purchases from Stone Tile Group (hereinafter referred to as “STG”) and STG entities named on the invoice that will be provided to you (“Customer”) on orders for products sold. Customer agrees to be bound by and accepts this Agreement as applicable to Customer’s purchase of product(s) from STG Internet Website (www.stonetilegroup.lightspeedwebstore.com) hereinafter named the “Site.” As a condition of sale, Customer agrees to be bound by and accepts these terms and conditions. These terms and conditions apply (i) unless Customer has signed a separate formal purchase Agreement with STG, in which case the separate Agreement shall govern; or (ii) unless other STG standard terms apply to the transaction as noted herein or elsewhere. These terms and conditions are subject to change without prior written notice at any time, in STG’s sole discretion.
1. ORDER ACCEPTANCE POLICY
Customer’s receipt of an electronic or other form of order confirmation does not signify STG’s acceptance of Customer’s order, nor does it constitute confirmation of STG’s offer to sell. All orders are accepted in the State of Florida, United States of America. STG reserves the right at any time after receipt of Customer’s order to accept or decline Customer’s order for reasonable cause including but not limited to lack of availability of products, failure by Customer to satisfy payment terms, and/or breach by Customer of this Agreement. If payment has been remitted for the purchase and STG cancels Customer’s order, STG shall forthwith issue a refund equal to the amount remitted for the unaccepted or cancelled order.
2. PAYMENT TERMS
Terms of payment are within STG’s sole discretion and unless otherwise agreed to by STG, payment must be received or otherwise authorized or secured in a form approved by STG prior to STG’s acceptance of an order. Payment for the products will be made by approved credit card, wire transfer, electronic funds transfer or some other prearranged payment method agreed to by STG prior to material leaving the warehouse. STG does not accept terms. Invoices are due and payable upon receipt, by the payment date(s) specified through electronic (including but not limited to e-mail), facsimile (fax) and/or verbal confirmation between STG and the customer. STG may invoice parts of an order separately. Orders are not binding upon STG until accepted by STG (see Order Acceptance Policy). Any quotations given by STG will be valid for the period stated on the quotation. STG reserves the right to adjust or cancel quotations as required. All bounced check or NSF fees to be paid by Customer. In such cases, STG has the right to cancel the order and to terminate future business with said Customer.
Customer is responsible for all costs related to shipping their products. STG contracts third-party transportation companies and is solely the shipping facilitator. Client may also elect to hire their own transportation company or to pick-up the materials on their own.
If customer arranges their own transportation, STG is not liable for the material once it leaves our warehouse.
In the case that customer elects to use STG’s contracted shipping company, customer must provide contact information to STG that allows the transportation company to contact Customer once shipment is in transit. Tracking information is provided to the client at the time of shipment and it is the client’s responsibility to begin tracking the delivery once it leaves STG warehouse. Transportation company is advised to contact the customer in advance to schedule a delivery time, although this is not guaranteed. Delivery times must be agreed upon by Customer and the third-party transportation company. It is the customer’s responsibility to be prepared to receive the materials at the time of delivery, with all necessary equipment as stated on their Estimate.
Shipping rates given by STG are for standard pick-up and delivery only. Additional storage and/or shipping charges and other warehouse charges will apply if Customer cannot be contacted, is not available, rejects the shipment, gave the wrong address, changed their mind, does not have the means to unload or is not prepared to receive product; or if product is redirected upon Customer’s request.
STG is not liable for delays in delivery times nor is it responsible for extra labor or equipment costs arising from issues with the third-party transportation company or their equipment; or if a shipment is delayed, mishandled, or rerouted. Any claims arising against the transportation company must be filed and handled directly with the transportation company by customer.
If a shipping rate is quoted at an incorrect rate due to typographical error or error in pricing information received from STG suppliers, STG shall have the right to refuse, adjust, or cancel any orders placed whether or not the order has been confirmed or whether or not payment has been remitted.
If Customer decides to return goods ordered from STG, Customer shall arrange for and incur all shipping charges for the material to be sent back to and unloaded at STG’s warehouse.
–LIFT GATE SERVICE
Depending on the location of the customer and quantity of material ordered, the transportation company may offer a lift gate service at delivery for an additional fee.
If a lift gate is available, customer will be notified by STG on the Estimate. If a delivery is with lift gate service, the transportation company is only responsible for unloading materials where they see fit. Lift gate may not be used on rough terrains, steep driveways, slopes and all other inaccessible areas and can only be used at the discretion of the carrier. In the case that the transportation company cannot provide the lift gate service due to inaccessibility or any other reason, transportation company will unload the products at the best available location. Customer is responsible for all charges if he/she has refused delivery or needs to reroute the freight due to inaccessibility of delivery location. Customer is responsible for informing STG regarding any accessibility issues before placing the order. Customer will not be eligible for lift gate service in the case of inaccessibility.
–FORKLIFT AND PALLET JACK
Some orders may require a Forklift and/ or Pallet Jack to unload the truck. This will always be communicated on customer’s Estimate if it is the case.
4. FREIGHT ESTIMATOR
STG has created a Freight Estimator software that provides buyers with instant estimated freight charges online. The estimated rates provided by STG are based on origin and destination locations, volume, weight, season and constantly fluctuating fuel costs and, therefore, are subject to change at any time. Customer acknowledges and agrees that the Freight Estimator is solely for planning purposes and is just an estimate; it is not a guaranteed price. Customer must contact STG in order to get an exact freight cost.
Customers within Florida are required to pay Florida State Sales Tax on the cost of the goods, excluding transportation costs, and that which STG will automatically add to the order. Customers are responsible for all sales, use, excise, value-added and other charges associated with the order, however designated, including any duties, clearance charges or other destination charges. If applicable, a separate charge for such items will be shown on STG’s invoice.
6. TITLE; RISK OF LOSS
Title to product passes from STG to Customer upon completion of shipment of product to Customer by STG, unless otherwise stated in terms of purchase (e.g. Letter of Credit). Any loss or damage to products that occurs during shipping must be filed directly with the transportation company. Loss or damage to products that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Loss or damage to products that occurs during installation is Customer’s responsibility. STG will never be responsible for costs related to installation or repairs either before a material has been installed or after the fact for any reason.
Due to the nature of Travertine and natural stone, STG makes no warranties, whether express, implied or statutory, on the material it sells; including any implied warranty of merchantability, environmental suitability or fitness for a particular purpose or environment.
It is the responsibility of the Customer to seek professional advice and to contract a licensed and insured installer. STG is not responsible for damages or loss that may occur after product has been installed. STG is not responsible for loss or damages arising from installation advice, poor installation or the use of sealers, enhancers or other cleaning products.
Customer is responsible for inspecting freight for shortages or signs of damage beyond 4% immediately upon receipt of goods. Customer must inspect material at the time of delivery, or otherwise waive any right to transportation damage claims. STG is not liable for damages that occur during transportation or issues with the freight company or their equipment upon delivery. All freight damage claims must be noted directly on the delivery paperwork and filed directly with the transportation company immediately upon receipt of materials (see 10. “Limitation on Damages”). We will provide necessary documentation to assist customer with his or her claim with the transportation company.
STG ensures that no more than 4% of goods in each shipment will leave its warehouse broken. Any material shortages must be submitted in writing to STG immediately upon delivery of the order.
In the unlikely case that goods are damaged beyond 4% (with the exception of freight damage), STG will arrange to either re-ship damaged product (at STG’s expense) or provide to the customer a compensation credit for the value of the goods damaged. STG will require detailed photographic evidence of the damaged or defective product and cannot process any claims without this. In some cases an on-site inspection of the product will be required.
STG shall not be liable for special or consequential damages or for any damages arising out of or caused by: (1) Delay, (2) Acts of God or the public enemy, (3) The Authority of the law, (4) Strikes, riots or quarantine, (5) The inherent nature or vice of the goods transported
STG EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, GUARANTEES OR REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STG ALSO DISCLAIMS ANY IMPLIED WARRANTY ARISING OUT OF TRADE USAGE OR OUT OF A COURSE OF DEALING OR COURSE OF PERFORMANCE. STG DOES NOT WARRANT THAT THE PRODUCT(S) WILL BE ERROR-FREE, OR WARRANT THAT EACH DEFECT WILL BE CORRECTED. TRAVERTINE IS A NATURAL STONE AND THEREFORE IS NOT MANUFACTURED PERFECT. STG DOES NOT WARRANT THAT ALL PRODUCTS COMPLY WITH SPECIFIC GEOGRAPHICAL COMPLIANCE OR REGULATORY RESTRICTIONS. IT IS CUSTOMER’S RESPONSIBILITY TO ENSURE THAT USE OF PRODUCTS PURCHASED COMPLIES WITH LOCAL JURISDICTION CODES AND WITH ALL REGIONAL, NATIONAL AND INTERNATIONAL LAWS AND REGULATIONS.
10. LIMITATION ON DAMAGES
STG DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. STG WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF REVENUE OR OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF THEY WERE FORESEEABLE OR IF STG WAS ADVISED OF THE POTENTIAL OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, STG IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT. THIS LIMITATION WILL APPLY REGARDLESS OF THE FORM OF ACTION (I.E. WHETHER THE LAWSUIT IS IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE).
11. NATURE OF NATURAL STONE
Natural Stone is therefore subject to natural variations in color, quality, shading, veining, markings and texture from piece to piece and crate to crate. Variation is an inherent characteristic of natural stone – no two stones will ever be the same, and that is what makes it beautiful.
Travertine, Limestone and Marble are a porous stone and will have visible surface pores. These are not defects, they are the inherent nature of the stone and what makes it perfect for outdoors. Samples sent by STG are intended to be average representations of the product only and are not guaranteed color or quality matches. Although we strive to get as close as possible, we can never guarantee exact color matches. In some instances, samples may display natural color variation from the actual product. Products on our website are photographed wet to show the natural variation in the stone and may appear darker. This also shows what the stone will look like when sealed. It is also important to note that shading can appear different from computer screen to computer screen.
When purchasing natural stone, it is advised to judge the lot you are buying as a whole, not on a piece-by-piece basis. When installing natural stone, it is advised to open all of the pallets and blend the material during the installation process.
We cannot accept claims based on shade expectations, porosity, veining, or natural color deposits. We extend no guarantees, expressed or implied, as to exact color, slipperiness, porosity levels, wear resistance, maintenance procedures or installation techniques. All natural stone is subject to some wear and/or scratching over time. Food and other acids may stain or etch the surfaces of some stones. All products are provided in untreated form – no sealer is applied. We recommend sealing Travertine to protect the stone.
As a convenience to Customer, STG ships 8″x8″ or 6″x12″ color samples, depending upon availability. Samples sent by STG are intended to be average representations of the product only. In some instances, samples may display natural color variation from the actual product. STG highly recommends and agrees to send, upon request, pictures of the actual lot of Travertine before shipment.
STG agrees to reimburse Customer the entire cost of their sample order – up to $50 – when the Customer purchases 500 sqft or more of Travertine from STG.
13. CUSTOM ORDERS
Customers who contract STG for Custom Orders are not able to return the product for any reason and will not be issued a refund. All Custom Orders, arriving under the contractually specified condition, are Final Sale. The Customer cannot cancel custom Orders once fabrication has begun. Any payments and/or deposits paid are non-refundable. If STG has not manufactured the item according to the contract set forth between STG and Customer, STG shall take full responsibility to fix the order according to the specifications of the contract. Due to the nature of travertine, STG cannot guarantee exact color or shade matches although a best attempt will be made.
14. RETURN POLICY
STG has a 31-day Return Policy. Any and all requests for returns must be submitted in writing and approved by STG in writing within 31 days of delivery of the material to the Customer. The product must be returned in its entirety, in its original form and in the same condition as when it arrived at the original destination and must not have been installed, removed and then returned. By “original form,” we mean in its natural state. By “in the same condition as when it arrived,” we mean that if the pallet was delivered on a pallet or a crate, the material must be returned to us packaged on the same pallet or crate. The product returned must match the product authorized for return. STG will arrange for pick-up of the product. Customer will pay all Return Shipping Fees to ship the material back to and to be unloaded at STG’s warehouse. This Return Policy does not apply to Standard Grade materials, clearance items, custom orders, previously installed or sealed or treated materials. These items are treated as final sale.
Container Orders shipping directly from factory to customer’s port of choice cannot be returned or cancelled once production has taken place. All custom order and container order deposits are non-refundable.
All references to monetary amounts, including prices, on the STG Website (the “Site”) and in this Agreement shall be in U.S. currency. Due to supply and demand, pricing is subject to change at any time without notice to customer.
16. GOVERNING LAW
This Agreement and any sales thereunder shall be governed by the laws of the State of Florida and the federal laws of the United States of America applicable therein, without regard to conflict of laws rules. STG and Customer exclude the application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement. This Site (excluding linked Web sites) is controlled by STG from its offices within the State of Florida, United States of America. The Site can be accessed from all states within the United States of America, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of the State of Florida, by accessing the Site, the user agrees that all matters relating to access to, or use of, the Site, or any other hyperlinked Web site, shall be governed by the laws of the State of Florida and the federal laws of United States of America applicable therein. The user also agrees and hereby submits to the exclusive personal jurisdiction and venue of the courts of the State of Florida and acknowledges that the user does so voluntarily and is responsible for complying with local laws.
All disputes arising out of or in connection with this Agreement shall be referred to and finally resolved by a single arbitrator (the “Arbitrator”) pursuant to the Commercial Arbitration Act, R.S.B.C. 1996, c. 55, as amended. The decision of the Arbitrator on all issues or matters submitted to the Arbitrator for resolution shall be conclusive, final and binding on all of the parties. The Arbitrator shall determine who shall bear the costs of arbitration pursuant to this section 12.
18. OTHER DOCUMENTS
Other than as specifically provided in any separate formal Purchase Agreement between Customer and STG, these terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written Agreement signed by both Customer and STG.
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.